Help centre
Questions, answered.
Everything you need to know about delivery, returns, sizing, our recycled fabrics and personalisation. Search below or jump to a topic.
Orders and delivery
Where we ship from, how long it takes and how to follow your parcel.
Where do you ship from?
Orders for the US ship from our fulfilment partner in New York. Orders for Singapore, the UK, Europe and the rest of the world ship from Singapore.
How long does delivery take?
US orders usually arrive 3 to 5 business days after dispatch. UK, European and other international orders usually arrive in 3 to 5 business days by DHL Express, and international parcels can be held briefly at customs. Personalised pieces need an extra 1 to 2 business days before they are dispatched.
How much does shipping cost?
Shipping is calculated at checkout from your address and the delivery service you choose, so you always see the full cost before you pay. Orders over $200 USD ship free to the US, the UK, Europe and our main DHL Express destinations.
How do I track my order?
As soon as your order is dispatched you will receive a shipping confirmation email with a tracking link, so you can follow your parcel all the way to your door.
Can I change my order or delivery address?
Yes, if it has not been dispatched yet. Email hello@wearesandbar.com with your order number as soon as possible and we will update it for you.
Will I have to pay import duties?
US orders ship from within the US, so there are no import duties to pay. For orders to other countries, local duties and taxes may apply depending on your country's import rules.
Can I pay in my own currency?
Yes. Prices are shown in your local currency based on where you are browsing from.
Returns and exchanges
Simple, fair and quick to arrange.
What is your returns policy?
We offer one exchange per order within 30 days of purchase, for pieces that are unworn, unwashed and returned with their tags and original packaging. We do not offer refunds for change of mind or sizing. Personalised, embroidered and sale pieces are final sale unless faulty. Email hello@wearesandbar.com with your order number before sending anything back. Read the full exchanges and returns policy.
Can I exchange in store?
Yes. In Singapore you can exchange eligible pieces in store within 30 days of purchase. Bring your order confirmation or receipt, with the piece unworn and its tags and packaging intact.
What if my item is faulty?
We check every piece before it leaves us, but if something is not right, email hello@wearesandbar.com within 7 days of delivery with your order number and clear photos, and we will put it right as quickly as possible.
Sizing and fit
Getting the right size first time.
What size should I buy?
Every product page has a size guide just below the size options, and you will find all of our charts on the size guides page. If you are between sizes, message us and we will help you choose.
Do the swim shorts stretch?
No. Our men's and boys' swim shorts are woven, which keeps them crisp and stops them going baggy when wet, so choose your usual waist size. Our rash guards and women's and kids' swimwear are four-way stretch for a close, comfortable fit in the water.
Is stock guaranteed when I order?
Our stock updates live, so if you can add a size to your bag, we have it. If anything changes after you order, we will contact you straight away to arrange the closest alternative.
Fabrics and sustainability
What our swimwear is made from and how we give back to the ocean.
What is Sandbar swimwear made from?
Every piece of Sandbar swimwear is made from recycled fibres. Our men's and boys' swim shorts use woven REPREVE recycled polyester, spun from plastic bottles. Our rash guards and kids' swimwear use four-way stretch recycled fabric, and our women's swimwear uses four-way stretch REPREVE recycled nylon.
What is REPREVE?
REPREVE is a family of recycled fibres made by Unifi in the US. Our swim shorts use REPREVE recycled polyester, made from used plastic bottles, and our women's swimwear uses REPREVE recycled nylon. Its FibrePrint technology verifies the recycled content, so we can prove what our fabric is made from.
Does Sandbar swimwear protect from the sun?
Yes. Our swimwear fabrics are rated UPF50, which blocks around 98% of UV rays. The protection is part of the fabric itself, so it does not wash out.
How does Sandbar remove plastic from the ocean?
Every item we sell funds the removal of 1kg of plastic from the ocean through our partner Seven Clean Seas. So far our customers have removed 63,429 kg. Follow the live total on our ocean impact page.
How should I care for my swimwear?
Rinse in cool fresh water after every swim, especially after the pool or the sea. Hand wash gently, dry flat in the shade and keep it out of the tumble dryer. Treated this way, your swimwear will hold its colour and shape for many summers.
Personalisation
Initials, names and monograms, stitched into the fabric.
Can I personalise my swimwear?
Yes. Add up to seven letters to swim shorts, rash guards and swimsuits. Every letter is machine-embroidered in your choice of two fonts and seven thread colours. Try it on our personalisation page.
How long does personalisation take?
Personalised pieces need an extra 1 to 2 business days before dispatch, then normal delivery times apply.
Can I create my own print?
Yes. We regularly create custom prints and embroidery for hotels and events. Email hello@wearesandbar.com to talk it through.
Payments and gifting
Secure checkout and thoughtful extras.
Is it safe to pay online?
Yes. Our checkout is run by Shopify and certified to PCI DSS Level 1, the highest standard for card payments. We never see or store your full card details.
Which payment methods do you accept?
All major cards, Apple Pay, Google Pay and Shop Pay, plus local payment methods depending on your country. You will see every option available to you at checkout.
Do your parcels show prices?
No. Our parcels never include invoices, price tags or packing slips, so every order is ready to give as a gift. The order confirmation only goes to the purchaser by email.
How is my order packaged?
Every order arrives in our eco gift box with tissue paper. Add a gift note at checkout and we will handwrite your message on a card inside.
Do you sell gift cards?
Yes. Our digital gift card lets them choose their own print, and it arrives by email.
Stockists and wholesale
Where to find Sandbar in person.
Where can I buy Sandbar in person?
Visit our store at Tanglin Mall in Singapore, or find Sandbar in resort boutiques from the Maldives to Puerto Rico. See every location on our store locator.
Do you work with hotels and resorts?
Yes. We supply resort boutiques with family matching swimwear and create custom embroidered pieces for hotels. Email hello@wearesandbar.com and we will send you our trade information.
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Still need help?
Mel and the team reply within one working day. For the quickest answer, message us on WhatsApp.